Business Network Long Distance employees are sought
out and hired for their concern for excellence and the need to satisfy our
customer base. We care about our customer’s needs and their security. There are no corners cut when it comes to the
quality assurance process we implement for every customer we provide with our
services. Every sale we make is triple checked to ensure that all standards were
met throughout the entire five step quality process.
The
five step quality process we use here at Business Network Long Distance is a
practice we have perfected over the years. Step one of the process is to record
and review one hundred percent of the calls that are made by our sales
representatives for maximum quality assurance. Step two is to use a live third
party verification company to confirm that our customers wish to use our
service after a customer decides that they would like to take advantage of what
we offer. Step three is to immediately call the customer back to validate the
sale and that they were in fact the person who authenticated the change. Step
four is another layer of protection for our customers where we will actually
place a forty-eight hour hold on any changes to ensure that the customer does
not change their mind, but if they wish to do so they can cancel before the
sale gets processed. The fifth and final step is for an automatic review and
then a manual review to guarantee that the sales representative did their job
properly and that all five steps of the quality process we in fact followed.
Here
at Business Network Long Distance we have a training regimen that every new
employee will have to endure before they will have the privilege of being
considered a Business Network Long Distance employee. Our staff takes pride in
the service that we are providing and the close working relationship we enjoy
fosters an environment that makes it a delight to show up to work each and every
day. It is our hope that each and every customer we encounter is thoroughly
satisfied with our service.
