Quality Excellence Program

Business Network Long Distance employees are sought out and hired for their concern for excellence and the need to satisfy our customer base. We care about our customer’s needs and their security.  There are no corners cut when it comes to the quality assurance process we implement for every customer we provide with our services. Every sale we make is triple checked to ensure that all standards were met throughout the entire five step quality process.

The five step quality process we use here at Business Network Long Distance is a practice we have perfected over the years. Step one of the process is to record and review one hundred percent of the calls that are made by our sales representatives for maximum quality assurance. Step two is to use a live third party verification company to confirm that our customers wish to use our service after a customer decides that they would like to take advantage of what we offer. Step three is to immediately call the customer back to validate the sale and that they were in fact the person who authenticated the change. Step four is another layer of protection for our customers where we will actually place a forty-eight hour hold on any changes to ensure that the customer does not change their mind, but if they wish to do so they can cancel before the sale gets processed. The fifth and final step is for an automatic review and then a manual review to guarantee that the sales representative did their job properly and that all five steps of the quality process we in fact followed.

Here at Business Network Long Distance we have a training regimen that every new employee will have to endure before they will have the privilege of being considered a Business Network Long Distance employee. Our staff takes pride in the service that we are providing and the close working relationship we enjoy fosters an environment that makes it a delight to show up to work each and every day. It is our hope that each and every customer we encounter is thoroughly satisfied with our service. 

Keep the Employees Focused

            Productivity is where the business strives.  If you look around, though, do you not see the streets and halls of commerce filled with hunched over humans hovering over their cellphones and oblivious to the worlds around them. To get your people back to work, to get them to focus on the task at hand and increase productivity, the cellphone needs to be put away. Landlines are the solution.gm

            Cellphones interrupt business in a multitude of ways, providing distractions and creating hazards. They actually add to stress and burn-out, too, killing productivity. Here are some ways landlines will ensure that the focus of your business will work.

1.      Remove the cellphone distraction by requiring employees to conduct business on landlines, where social media does not exist. Personal calls on cellphones should be limited. Landlines can also security measures to review contact history, and or record/listen to conversations to ensure customers are being handles properly and professionally.

2.      Focus on meetings and projects by keeping personal or frivolous interruptions to a minimum that are often found on cell phones/smart phones.

3.      Increase security by using landlines, minimizing the opportunity for electronic eavesdropping, intentional or accidental.

4.      Landlines and localized records are much more secure. How dangerous would it be if all of your business information, contacts, and records were on an unlocked cellphone and it was lost or damaged?

5.      The use of landlines creates a separation of the personal life and the professional life, a key component of employee productivity.

6.      In-the- moment text decisions are typically less than productive. The responder is focused on sending a reply, not necessarily on making the best decision or taking time to consult with others to compose the best solution.

Cutting out landlines in your business is actually counter- productive and costly Landlines put the control of the work environment back into the hands of managers and owners, increasing productivity and the quality of services rendered.

            For all of your business long distance needs, contact Business Network Long Distance.

Your Business, Keep it Professional

Business Network Long Distance is your trusted source for long distance needs.  Let us be your partner in business.

Minute by Minute: What's the better phone?

"Time is Money" and "every minute counts" are old clichés we have to be learned are true. Every day there is a vast amount of minutes, if not hours you spend on the phone, sometimes in a stationary place and sometimes on the go. Regardless the need for the phone is a must. The real question is do we need both a landline and a cell phone? Many would argue that we only need a cell phone, however in most cases the mobile phones turns out to be more of an entertainment device more than a source of communication. Some will argue (especially the senior citizens of our community) that all they need is their house phone.  So let's weigh in on the pros and cons of the dichotomy of telecommunications.

We first must accept that all points of discussion are based on the sole purpose of making a voice call, period. So let's talk quality, there are some great speaker systems in some of the cell phones today and the headsets for them are almost as good as some medium range ear buds. However, the volume still doesn't come close to the audio on a landline; it is thinner and varies in comparison. When we are dealing with the frequencies of the human voice, this can prove to be problematic due to high frequency distortion. The static ratio is much lower in landlines and choppy calls are non- existent.

The price factor is a major point that many would be shocked to discover that a cell phone isn't the better option, even with the free long distance. This is because of per minute usage. Unlimited plans run around $80-$100 per month on average and if you don't do a high volume of long distance, which is killer on the wallet.  If you don't go unlimited and end up using a high amount of minutes that go past your plans allotted minutes, the extra minutes can be up to .20 per minute. And let's not forget about possible roaming charges. Landlines with unlimited long distance run around $60-$70 per month on average and if you don't use long distance, then you could cut that cost in half.  Now if you do a lot of international calling then the cell phone is a hands down loser. Not just on quality but also on price because all the breaks come in the free domestic calling. With landlines international calls are less stress to the budget.

When talking about dependability, landlines depend on nothing but the line itself. Cell phones depend on a tower that could be affected by weather or power. Cell phones also have to be in range of a tower to make (or maintain) the call. There are various things that can cause interference to a wireless call. When a power outage or a bad storm happens in your area, you don't lose your landlines life span because it's not based on a battery.

Since cell phones are so small and portable they are much easier to lose. Also consider that cell phones are high targets for thieves.

If your business is in need of better long distance prices and service, contact Business Network Long Distance for a great deal on your long distance needs.