Quality Excellence Program

Business Network Long Distance employees are sought out and hired for their concern for excellence and the need to satisfy our customer base. We care about our customer’s needs and their security.  There are no corners cut when it comes to the quality assurance process we implement for every customer we provide with our services. Every sale we make is triple checked to ensure that all standards were met throughout the entire five step quality process.

The five step quality process we use here at Business Network Long Distance is a practice we have perfected over the years. Step one of the process is to record and review one hundred percent of the calls that are made by our sales representatives for maximum quality assurance. Step two is to use a live third party verification company to confirm that our customers wish to use our service after a customer decides that they would like to take advantage of what we offer. Step three is to immediately call the customer back to validate the sale and that they were in fact the person who authenticated the change. Step four is another layer of protection for our customers where we will actually place a forty-eight hour hold on any changes to ensure that the customer does not change their mind, but if they wish to do so they can cancel before the sale gets processed. The fifth and final step is for an automatic review and then a manual review to guarantee that the sales representative did their job properly and that all five steps of the quality process we in fact followed.

Here at Business Network Long Distance we have a training regimen that every new employee will have to endure before they will have the privilege of being considered a Business Network Long Distance employee. Our staff takes pride in the service that we are providing and the close working relationship we enjoy fosters an environment that makes it a delight to show up to work each and every day. It is our hope that each and every customer we encounter is thoroughly satisfied with our service. 

Your Professional Business Line

            When it comes to the landline service it is not only important to residents it is important to businesses.  Businesses depend on customers so customers need to have a reliable way to reach the business.  A landline provides dependability and credibility.  A successful business should be seen as professional and the landline helps a customer see commitment!

            The credibility of a landline can show professionalism.  A landline is a permanent number that is attached to a physical address.  This is important to consumers to show the business is established in the community.  With so many businesses coming and going it can be comforting.  Also with so many scams out there today, a landline shows that the business is established and there to stay.   The little effort it takes to maintain a landline is well worth the customer loyalty that can be gained.

            A landline is more professional than a wireless system for many reasons!  Wireless systems can have issues when there are power outages or weak signals, this can leave a business without a phone.  When a customer calls and they are not able to reach the business, this can damage their reputation.  A landline can still connect during a power outage and there are no dead zones to concern yourself with.

            Last but not least, the landline is cost-effective for a business.  The landline can have multiple lines to transfer calls and receive calls with.  Landlines are cheaper and provide better quality, a great business decision.

            A business should pride itself on being professional.  That is what will separate itself from many other businesses and a landline will help do just that.  A landline is the way to go for a business phone.  Earn customers loyalty, trust and business!  Keep the credible and cost effective landline! Keep the landline professional.  For more information on how to save money on long distance service contact Business Network Long Distance!