The
key is putting customers first. All successful business revolves around this
belief and acts accordingly. To that end, we at Business Network Long Distance follow
all Federal Communications Commission (FCC) guidelines and regulations,
especially when protecting our clients.
To
ensure our customers are getting the best service we follow the rules that the
FCC has put into place. Specifically,
several regulations regarding phone switching from one provider to another The
Telecommunications Act and FCC regulations hold corporations accountable for
the actions of their employees. This includes telemarketers.
To
legally switch service between providers, the new company must perform one of
the following:
·
Verify oral authorizations through an
independent third party.
·
Provide and obtain written authorization
from the consumer; or
·
Provide a toll- free number for clients
to call confirming the switch.
Third
party verification is required to ascertain certain personal information
including verification data. It is also required to verify that you are
authorized to make such financial decisions. This is especially critical in a
business environment where multiple lines and the company’s organization are
concerned. Confirmation is needed to ensure that you with to change providers
and that you understand that you are authorizing a company change, not simply
upgrading an existing service or consolidating a bill. This question protects
consumers from possibly misleading information. Former and current provider
information is necessary to complete the switch.
A
letter of Agency “LOA” may be written or electronically sent. It is used to
confirm a consumer’s desire to change companies. Like the telemarketer
verification information detailed above, it requires some personal billing
information. The Letter, though, authorizes the new provider to act as the
Agent of change in switching your long distance service. It may not be part of
promotional materials or advertisements (except incentive checks, under certain
circumstances). It is important that the LOA, as a legal document, detail and
explain all local, local toll, and long distance providers being switched or
affiliated.
The
final method of authorization is to establish and use one or more toll- free
numbers for electronic confirmation. The lines must be dedicated to that
purpose. Calling the line connects the consumer to a live or automated voice
unit that will record the required information detailed above for verification
purposes. Calls which authorize a provider switch must be placed from the
telephone line(s) in question.
These
safeguards have been put in place by the FCC to protect consumers from illegal
practices. All companies operating within the law follow these regulations.
For quality long distance
you can trust contact Business Network Long Distance.
